Context: This guide demonstrates the process of resetting a user's MFA from the Employer Portal.
Help: Need help setting up MFA? See our article Setting Up MFA.
Log in as an Employer Org Admin.
Navigate to Settings > Users.
On the Users screen, click the three vertical dots (⋮) next to the user.
From the action menu, select Reset MFA.
A Reset MFA Confirmation overlay appears. Enter your MFA code to verify your account
Click Continue.
You are returned to the Users screen.
A confirmation message appears in the top-right corner.
The selected user receives an email titled “MFA Reset”.
The user clicks the button (or copies the link) and is taken to the Log in screen.
After logging in successfully, they are redirected to the MFA setup screen.
The user selects their preferred MFA method:
Authenticator App OR
SMS Authentication
Once MFA is successfully set up, the user will have access to the Employer Portal